Technical Support
Decades of experience delivered through outstanding support services
ROC Software takes great pride in the outstanding technical support we deliver to each and every customer. Our technical support engineers literally have decades of experience with ROC products and services - all resulting in a unique benefit for our customers and partners.
The ROC team has experience of supporting companies with one to thousands of installed systems. Our goal is to provide the highest level of service by answering customer calls quickly and by providing solid customer and technical support. We will earn your trust through strong technical knowledge and support practices.
Technical Support by Phone
Monday - Friday 8:00 am - 5:00 pm CST
24/7 After Hours Emergency
Dial-in Capability
Multi-Level Escalation
Multi-platform Escalation
Technical Support via the ROC Corporate Website
- Submit support requests and questions
- Download product upgrades for Rhapsody and EasySpooler
- View product FAQs online
- Search the ROC information database
- View and download ROC TechNotes in .pdf format
- View and download product manuals in .pdf format
- Download useful tools
- Request disaster recovery codes
We welcome your questions regarding the technical support services
provided by ROC Software. Feel free to contact us by telephone
at (512) 336-4200 or email us at techsupport@rocsoftware.com.
